Audi Connect is the internet-connected feature in your Audi that lets you remotely lock/unlock the car, check vehicle status on the myAudi app, get live traffic updates, and even use your Audi as a Wi-Fi hotspot. If Audi Connect isn’t working, it can mean a few things: the myAudi app might not show your car, remote services (lock/unlock, start, etc.) might fail, the car’s Wi-Fi hotspot might not work, or you might see error lights on the MMI screen. This guide shows step-by-step troubleshooting that real Audi owners have used, explained in plain terms. We’ll cover simple fixes first, explain why problems happen (like expired subscriptions or weak signals), and point out when to get help from Audi.
Necessary: Make sure your Audi Connect subscription or free trial is active. New Audis usually come with a trial period. If the prosecution expired or the car was sold or used, the service may have turned off until you renewed it. If unsure, you can check your plan in the myAudi account or contact Audi Connect support at 1-800-822-2834.
What is Audi Connect?
Audi Connect is a bundle of online services for Audis. It includes things like:
- Remote vehicle services: You can lock/unlock the doors, locate the car, or start the engine from the myAudi phone app. (These use the Connect CARE service, which is usually included with a new Audi.)
- Emergency and roadside: Press the SOS button or use roadside assistance. (This is also part of Connect CARE.)
- Live navigation features: Real-time traffic, parking info, and satellite maps are included in the car’s navigation (Connect NAV services).
- Wi-Fi Hotspot: Turns your car into a 4G LTE hotspot for up to 8 devices (Connect PLUS service). This requires a paid plan.
Each of these features relies on a working connection. For example, the Wi-Fi hotspot uses 4G LTE cellular data, so if the car has no signal, the hotspot won’t work. The remote lock/unlock and vehicle status need the car’s built-in SIM data to be on. Navigation updates rely on data or USB updates for maps. Knowing the difference helps: if your Wi-Fi hotspot works but can’t lock the car from the app, the issue is with the remote services, not the hotspot.
Common Audi Connect Problems:
Here are some typical symptoms you might see:
- MyAudi App Won’t Connect: The app crashes on startup, you can’t log in, or your car doesn’t appear in the app. You might see errors like “Vehicle status could not be retrieved.”
- Car Not Listed in myAudi: You logged into the app, but your Audi’s VIN is missing or can’t be it.
- Remote Services Fail: Lock, unlock, remote start, or locate cars not working in the app. The app may say, “Vehicle not available” or “Command failed.”
- Flashing Lights on MMI: On the car’s dashboard MMI display or console, you might see a red or green blinking light near the MMI controls or an error message like “Cellular network not available.”
- Wi-Fi Hotspot Issues: Your car’s hotspot won’t turn on, and your devices can’t connect, even though you have a PLUS plan.
- Error Messages: You might get messages in the app or MMI like “Audi Connect inactive,” “Subscription expired,” or “Please check your data connection.”
Each of these has its fixes, which we’ll cover next. The cause is often simple, like an expired trial or a setting turned off. Let’s start with easy checks you can do right away.
Simple Audi Connect First Checks:
1. Check Your Subscription/Trial:
If your free trial ends, Audi Connect will stop working until you buy a plan. Look in your myAudi account (website or app) to see if Connect services are active. If you purchased the car used, chances are the previous trial is over. You may need to sign up for a paid plan. If unsure, ask your dealer or call Audi Connect support at 1-800-822-2834.
2. Account and VIN:
Make sure your car’s Vehicle Identification Number (VIN) is added to your myAudi account and that you’re the vehicle’s Key User (the principal owner). In the myAudi app, tap “Add my Audi” and follow the prompts. You might need an Audi Connect activation card or just the VIN if you don’t have a card. The myAudi app instructions say: “Download the myAudi app, add your VIN, and register to be the Key User of your vehicle.” If someone (like a dealer) added the car to their account, transfer it to yours. Only the Key User (usually the owner) can fully control remote services.
3. Phone and App Connection:
If the myAudi app won’t log in or connect:
- Ensure your phone has a working internet connection (Wi-Fi or cellular). Try loading a web page to check.
- Log out and back in. Sign out of your account in the app settings, then sign in again. Sometimes, this refreshes the link with the car.
- Update or reinstall the app. Check the App Store or Google Play for updates to the myAudi app. If it’s up to date but won’t connect, delete and reinstall it. Then, log back in and re-add your vehicle.
- Try another phone. Install the app on a different phone to rule out a device-specific issue.
4. Check Vehicle Settings:
On the car’s infotainment (MMI) screen, go to Settings > Connection or Audi Connect. Make sure the mobile data module or cellular connection is turned ON. If the data module is switched off in the settings, the car cannot communicate. (Sometimes, in an attempt to save power, the Connect module gets disabled.) There should be a screen showing “Cellular network” or “Mobile data”—make sure it says “Connected” or “On.”
5. Restart Everything:
A simple restart often works:
- Turn your Audi off, take your key out, and wait a minute before restarting.
- Close the myAudi app on your phone completely (swipe it away) and reopen it.
- Restart your smartphone.
If these basic steps don’t fix it, move on to deeper troubleshooting.
Audi Connect System Step-by-Step Solutions:
1. Reset the Car’s MMI System:
If the car’s computer (MMI) is glitching, a reset can help. Audi owners often do a soft reset by pressing and holding certain buttons. For most newer Audis: with the ignition on, press and hold the Volume/Power knob, the MENU button, and the NAV (or MAP) button all at once for about 10 seconds. The screen will go black and restart with the Audi logo. This is like rebooting a computer and does not erase your settings. It can fix bugs or frozen functions in the MMI.
If that doesn’t work, try a hard reset: turn off the car, open the hood, and disconnect the negative battery cable for 5–10 minutes (only if you’re comfortable with car batteries). Reconnect it and restart the car—this cuts power and forces a complete reboot of all systems. (Warning: this may reset radio presets and the clock.)
2. Key User Issue:
Only the Key User can use most connect services. In the myAudi app, under vehicle settings, ensure your account is listed as Key User. If you see another name as Key User, have the Key User transfer the car to you. If you both have access, sometimes removing the other user and re-adding yourself helps. Also, if you set up a PIN in the app, ensure it’s correct on the MMI.
3. Check the Fuse / Data Module:
If the MMI light flashes red or green and nothing else seems to work, some owners have fixed it by restarting the data module. This is advanced: Look in the fuse box for the fuse labeled “Car Access” or “Data Module” (check your owner’s manual). Pull that fuse for a few minutes, then put it back. The car’s connectivity module reboots. Only attempt this if you’re comfortable with car electronics.
4. Re-add the Vehicle in myAudi App:
Removing and re-adding the car to your account sometimes refreshes the link: In the myAudi app, select your vehicle and look for an option like “Delete vehicle” or “Remove my Audi.” Confirm and remove it. Then, use “Add my Audi” to add it again using your VIN or activation code. This can re-run the account activation process. (Be aware: deleting the car may end the trial if the vehicle is on trial. You might need to do this with a dealer if you can’t re-add it.)
5. Toggle Cellular Data in the Car:
Some MMI menus have a toggle for the mobile network or data. If “Connect” is stuck, try turning it off and back on. For example, if you find a “Cellular” or “Data” switch, turn it off, wait 10 seconds, and then turn it on again. Also, check if the MMI shows “SIM card not detected”—if so, there may be a module fault.
6. Network and Coverage Issues:
Audi Connect uses the cellular network. If you park in an underground garage, thick tunnel, or remote area, the 4G signal may be weak. Move the car to the open sky and retry. (This especially affects the hotspot and SOS features—if there is no signal, the system may show a flashing light.) Similarly, roaming or no service can break Connect if you’ve driven outside your home country (or to a very rural area). Wait until you have a good signal.
7. Software Updates and Bugs:
Like any tech, Audi’s system can have bugs. If you recently updated your phone’s OS (iOS/Android), check for an updated myAudi app version. The login might need resetting if the car got a dealer software update. In rare cases, Audi may release a software patch for MMI connectivity issues. Check if your dealer has a recall or service bulletin for the Audi Connect module (for example, some 2019–2020 Audis had an SOS/emergency call software update). A dealer can check for any needed updates.
8. Final Steps and Dealer Reactivation:
If your Audi was sold used, its old trial might have expired. Audi dealers can often activate Connect again by contacting Audi’s Connect center. When you visit the dealer, bring your VIN, any activation code card, and details of the problem. The dealer may sign you up for a new trial or troubleshoot the car’s module. For MY21+ models, many functions can be managed in the myAudi portal or app, but for older models (pre-2021), you might call Audi Connect support directly at 1-800-822-2834. Be ready to give them your VIN and account details.
Why Audi Connect Problems Happen:
- Expired Subscription/Trial: Audi Connect shuts off if your plan lapses. You’ll first lose remote services and hotspots. Always check your subscription status online or with support.
- No VIN or Wrong Account: If the car’s VIN isn’t in your myAudi account, the app won’t see it, and only the Key User can connect. Make sure your account has the VIN and is set as the Key User.
- Poor Cellular Reception: The car needs cell towers to work. Signals can drop inside heavy garages or in the countryside. A flashing red/green light often means the SOS system is trying to connect but can’t. In simple terms, there is no cell signal, no Connection.
- Software Bugs: Like any device, MMI can freeze or crash. A system reboot (holding the buttons) often fixes glitches. Occasionally, the dealer will need to install an MMI software update.
- Identity Verification Delays: Some Audi Connect setups require verifying ownership (license plate, registration). If your account is stuck “in review,” wait or try re-scanning/entering info.
- Data Module Disabled: If someone turns off the car’s data (to save battery), the system acts dead. Always check the MMI’s connection settings.
- Hardware Issue: Rarely, the SIM card or antenna could fail. This is why a dealer visit may be needed.
Understanding Audi Connect Features:
It helps to know what part isn’t working:
1. Remote Services (Connect CARE):
This includes Remote Lock/Unlock, Vehicle Status (fuel level, lock state), Car Finder, and (if equipped) Remote Start or Climate Control. These work through the myAudi app and the car’s SIM. For example, “Lock and unlock your Audi remotely.” If this fails, you might have no car SIM signal or an account issue.
2. Emergency/Assistance (Connect CARE):
The SOS (emergency) button and Roadside Assistance use this. A dealer fix may be needed if the SOS light flashes or a “SOS malfunction” shows.
3. Navigation & Infotainment (Connect NAV):
NAV services include live traffic, parking info, Alexa, and more. The car’s map update feature (keeping maps up to date) is listed under Connect CARE. Note that map updates often require a Wi-Fi connection or USB stick; the car downloads map data from Audi servers, but it’s not done through your phone.
4. Wi-Fi Hotspot (Connect PLUS):
This is a paid feature. If you have a PLUS plan, your car creates a 4G Wi-Fi network for devices. If your devices can’t see or join the hotspot, check in MMI: go to Settings → Wi-Fi Hotspot and ensure it’s enabled and broadcasting. Use the correct SSID and password shown on the screen. Note: the Wi-Fi will only work if the car has cellular service (it uses 4G LTE, as noted by Audi).
In short, if only the Wi-Fi is not working but the remote lock is, the issue is likely with the Connect PLUS subscription. If the lock is not working but the Wi-Fi is, the problem is with the Connect CARE part. Checking lights or messages in MMI usually tells you which part failed (e.g., “SIM not detected” vs. “No internet”).
Audi Connect (New vs. Used Vehicles):
1. New Vehicles:
You must register the car in your account after delivery. The dealer should hand you an Audi Connect activation card with a code or at least give you the VIN. Use the myAudi portal or app to add the VIN. Then follow the app prompts: create a login, enter your code, and verify your email/ID if asked. Often, there’s an introductory period (free trial). Ensure you complete all steps; sometimes, there is a welcome email with further instructions.
2. Used Vehicles:
The previous owner’s trial likely ended. The car may need a new plan. Log in and see if the vehicle is shown. If not, add the VIN as above. If it’s already added, it might show “trial expired.” In that case, you must purchase a Connect plan through the myAudi portal or your dealer. Also, check that your account is the Key User; if the seller didn’t remove the car from their account, ask them to delete it or do it yourself via the portal.
3. Setup After Service/Update:
The settings might have been reset if the car went in for service or an MMI update. After any major update, always re-check all the above: confirm the VIN is still in your app, sign in again, and reboot the MMI.
When to Contact Audi Support or Dealer:
If none of the above fixes the issue, get professional help. Contact Audi Connect Customer Service at 1-800-822-2834 (for vehicles up to MY2020; for 2021 and newer, many things can be managed through the myAudi portal or app). Be ready with your vehicle’s year and VIN, error messages, and a description of what you’ve tried.
1. Audi Dealership:
Make an appointment if you suspect a hardware or software issue with the car. The dealer can check for active recalls, test the SOS/data module, and ensure the car’s software is current. They can also activate or renew your Connect subscription.
2. Audi Connect Support:
If the problem seems account-related (like login issues, activation, or subscription billing), call Audi Connect support. You’ll verify ownership, and they can remotely check the account and data module status.
When you go to a dealer or call support, bring your smartphone with the app and license/registration and note any recent changes (e.g., “I updated my phone” or “I just drove out of state”).
Frequently Asked Questions:
Q1. MyAudi app doesn’t show my car or let me send commands. What can I do?
First, confirm that your vehicle is added to your myAudi account (myAudi app → “Add my Audi” and enter the VIN). Make sure you are the Key User of the vehicle account. Then, sign out of the app and log back in or reinstall it. Check your phone’s internet connection. Finally, try rebooting the car’s MMI (hold the volume+MENU+NAV buttons for ~10 seconds). This usually re-establishes the link.
Q2. Why won’t my Audi’s Wi-Fi hotspot work, even though I have a plan?
The Wi-Fi hotspot requires a Connect PLUS plan and good cellular service. In the MMI, check Settings > Wi-Fi Hotspot: see that it’s turned on and broadcasting an SSID. Use the password shown on the screen. Remember, the hotspot uses 4G LTE cellular data; if the car has no signal or the PLUS plan is inactive, the hotspot won’t work. Ensure your subscription is active and the vehicle is in the cell tower range.
Q3. What does a flashing red or green light on the MMI mean?
On some Audis, a small light near the MMI (often labeled “SOS” or “Connect”) blinks when there is a connectivity issue. A steady green usually means “connected,” while a blinking red often means “connection error” or “no signal.” In plain terms, your car is not able to reach the network. Moving the vehicle to an open space may help. If it persists, reboot the MMI system or consult a dealer since it could indicate a module fault.
Q4. Audi Connect stopped working after updating my phone or MMI software. How to fix it?
After any update, it’s best to re-login. On your phone, make sure the myAudi app is updated, then sign out and back in. In the car, do a soft reset: press and hold the volume, MENU, and NAV buttons for 10+ seconds to reboot the system. Also, double-check that the car is listed in your account and that the subscription didn’t accidentally lapse. Updates sometimes clear settings, so verify everything again.
Q5. When should I call Audi support or visit a dealer?
Call or visit when simple fixes fail. If your trial/subscription needs renewal, call Audi Connect support (1-800-822-2834). If the car shows hardware errors (like a persistent SOS malfunction) or none of the tricks work, have a dealer diagnose it. Bring the VIN, error notes, and your smartphone with the app to help them troubleshoot. Dealers have special tools to check the onboard SIM and update software.
Conclusion:
Audi Connect can seem complex, but most issues have simple fixes. Start with the basics: check your account, VIN, and subscription, then try restarting the app and car. Many times, logging out of the myAudi app and back in or holding down the MMI buttons to reboot will restore the connection. Remember to verify you’re listed as a Key User and that the car’s data module is on. If the vehicle was used, a new subscription might be needed. By methodically checking these items, you’ll solve most problems without frustration. And if you’re stuck, Audi’s support line (1-800-822-2834) and dealers are there to help.
